Accessible
resources
and support

Verizon strives to provide the most up-to-date information to our community. Here are some additional resources and tools available.

Smartphones are very useful in everyday life. Fortunately, smartphone manufacturers and software developers work to implement many accessibility features on mobile devices so everyone can use them.

Here are some of the accessibility features offered on your device:

Below is a list of mobile devices with accessible features offered by Verizon.  All Verizon Wireless stores have several different devices available to try in-store. Visit the Verizon Wireless store locator to find a store near you. 

To assist Verizon customers with visual and other disabilities, Verizon will provide bills or product and service brochures in alternate media formats upon request. The following alternate formats are available:

• Braille
• Large print format
• Audio CD
• MP3

Receiving your first bill in an alternate format may take 1 to 2 bill cycles. During this time, you will continue to receive your bill and remit slip in the standard format.

To request materials in alternate media formats:

Verizon Mobile Customers
Verizon Wireless National Accessibility
Customer Service Center
1.888.262.1999
8:00 am to 7:00 pm EST, Monday through Saturday
8:00 am to 5:00 pm EST, Sunday

For Verizon Home Customers
Verizon Center for Customers with Disabilities:
Toll-free at 1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
8:30 am to 5:00 pm EST, Monday through Friday

Verizon offers Fios TV guides and channel lineups in several formats to suit your needs.

Large print PDFs

Download large-print Fios TV quick start guide

Download large-print Fios TV channel lineup

Mailed copies

You can request that a printed copy of these materials be shipped to you in either large-print format or braille. Please note that fulfillment may take up to 10 business days.

Visit verizon.com/AccessibleMaterials

If you choose to install your Fios service yourself, we want to make sure you have all the tools at your disposal to ensure a successful installation.

Self-install NEW Fios and Internet equipment

We’ve created an easy-to-read large-print self-installation guide to help you self-install new Fios TV and Internet equipment. The guide can be downloaded via the following link:

• Download self-install guide - Fios TV One equipment (PDF)

Self-install REPLACEMENT Fios TV and Internet equipment

The self-install guides for the replacement of Fios TV and Internet equipment can be downloaded via the following links:

• Download Legacy exchange guide (PDF)

• Download Video Media Server (VMS) exchange guide (PDF)

Would you prefer to receive printed copies of these materials?

If you’d like, Verizon can ship you a printed version of each of these guides in either large print or braille. To request a printed brochure, visit verizon.com/AccessibleMaterials. Please note that fulfillment of these materials may take up to 10 business days.

Verizon Wireless offers free 411 search for customers with certain disabilities. 

To qualify for free 411 search:

• You must be the Account Owner or listed as a line user on the account.
• You will need to submit an application along with verification of your eligibility.

Download application

Application for free 411 service (PDF)

Please note:

• Free 411 search is not currently available for prepaid accounts. Business and Government accounts are not eligible
• Braille and large print are available upon request by contacting the National Accessibility Resource Center at 888-262-1999 (Mon to Sat, 8:00 AM - 7:00 PM EST and Sun, 8:00 am to 5:00 pm EST) or Customer Service 800-922-0204 (Mon to Fri, 7:00 am to 9:00 pm local time and Sat & Sun, 8:00 am to 9:00 pm local time)

Visit Verizon support for more information on home and mobile support such as troubleshooting your device, managing your account, or to find out more about what other services Verizon offers.

With the advances of adaptive technologies and the trend toward progressive legislation, customers with disabilities now have many resources available:

Government telecom resources

• FCC Accessibility and Disability Program

• Section 255 of the Telecommunications Act

Association resources

• Accessibility site for Cellular Telecommunications and Internet Association (CTIA)

• Alexander Graham Bell Association

• ALS Association

• American Council of the Blind

• American Foundation for the Blind

• Brain Injury Association of America

• CSUN Center on Disabilities

• Dyslexia Foundation

• Dyspraxia Foundation USA

• Gallaudet University

• Hearing Loss Association of America

• National Association of the Deaf

• National Federation for the Blind

• National Technical Institute for the Deaf

• Telecommunications for the Deaf, Inc.

• United Spinal Association

TTY/Telephone device vendors

• Ultratec, Inc.

• Hitec Group

• Krown Manufacturing, Inc.

Quick reference numbers

The following services are available by dialing the keys on your handset: Note: Some numbers may not be available while roaming

Verizon Mobile Customers
Verizon Wireless National Accessibility
Customer Service Center
1.888.262.1999
8:00 am to 7:00 pm EST, Monday through Saturday
8:00 am to 5:00 pm EST, Sunday

Verizon Home Customers
Verizon Center for Customers with Disabilities:
Toll-free at 1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
8:30 am to 5:00 pm EST, Monday through Friday