Blind or
low vision

We offer support materials in Braille, large print format, audio CD or MP3 for our low vision or blind users. Additionally, we offer text to speech functionality and descriptive video service.

Below are helpful links for customers with vision-related issues on the Apple iOS Accessibility Support Website:

Accessibility Shortcut - Turn accessibility features on or off with Siri, triple-clicking the side or home button, or using the Control Center.

AssistiveTouch - Use with or without a compatible adaptive accessory (such as a joystick) to perform actions that are difficult for you and to control your iPhone.

Dictation - Use to dictate text anywhere instead of or in addition to typing it.

Display and text size - Customize your display colors, text size and font to suit your preference and needs. 

Facetime - Video chat and stay connected with friends and family, whether they’re using an iPhone, iPad, iPod touch, or a Mac.

Focus -  Reduce distractions and set boundaries by temporarily silencing all notifications, or allowing only specific notifications.

Guided Access - Stay focused on a task by temporarily restricting your iPhone to a single app and allowing you to control which app features are available.

LED Flash Alerts -  Set the LED light (next to the camera lens on the back of the iPhone) can flash to announce incoming calls and other alerts.

Live Captions - Convert spoken dialogue or live conversation into text and display it in real time on your device. 

Magnifier - Use the iOS device as a magnifying glass to zoom in on objects near you.

Motion -  Stop or reduce motion for message effects and auto-play video previews. Helpful for users with sensitivity to motion effects or screen movement

Siri - Use this iOS personal assistant to open apps and turn many settings on or off. 

Switch Control - Use the screen, camera, microphone, or the back of the iPhone to select, tap, drag, type, select an item or location on the screen, or choose an action.

Touch Accommodations - Adjust how the touchscreen responds to a tap, swipe, touch-and-hold gestures, or recognize faster or slower touches and ignore multiple touches.

Voice Control - Use your voice to direct the phone to perform gestures, interact with screen elements, dictate and edit text, and more.

VoiceOver - Adjust the speaking rate and pitch to suit your needs to get audible descriptions of what’s on your screen - from battery level, to who’s calling, to which app your finger is on.

Zoom - Magnify the entire screen (Full-Screen Zoom) or magnify only part of the screen with a resizable lens no matter what you’re doing. 

Below are helpful links for customers with vision-related issues on the Android Accessibility Support Website:

Accessibility Shortcut - Turn on accessibility apps or switch between apps by using shortcuts that you set to use.

Android Accessibility Suite - Customize your device with common accessibility settings and apps.

Action Blocks - Simplify your home screen by adding common actions with a name or an image.

Magnification  - Zoom in to see your texts and emails better.

Quick Settings - Add favorite accessibility features to a swipe-down menu for easier access.

Select to Speak -  Select items on your screen and hear them read or described aloud.

Sound Notifications - Set your device to listen for certain sounds—such as a crying baby, doorbell, a smoke alarm or siren—and notify you when it recognizes these sounds.

Switch Access - Interact with the device using the screen, camera, microphone, or the back of the device instead of the touchscreen. Helpful if you have difficulty interacting directly with your device.

TalkBack - Allows users to interact with devices. It uses spoken word, vibration, and other audible feedback to inform what is on the screen and what can be done with it.

Text and Display - Change text and content motion settings to suit your needs.

Text-to-speech -Convert text input and play audio aloud.

Touch & hold delay - Adjusts the amount of time before your tap on the screen triggers an action.

Time to take action - Choose how long to show temporarily visible messages that require you to take action.

Voice Access - Control your device with spoken commands. Use your voice to open apps, navigate, and edit text hands-free.

Text to Speech functionality for the Fios TV on-screen guide can enhance accessibility for customers with visual or other disabilities. Text to Speech provides an audible voice readout of on-screen text, such as menu and guide data. This feature can be enabled or disabled via the on-screen guide.

How to enable Text to Speech

Text to Speech functionality is available on most Verizon set-top boxes. Follow these steps to enable the feature via the settings menu:

1. First go the Menu
2. Next go to Settings
3. Then go to System
4. Go to Accessibility
5. Enable Text to Speech
6. If you need help getting the Text to Speech feature to work on your set-top box, contact us anytime at 1-800-Verizon (1-800-837-4966). One of our skilled representatives can enable the feature for you remotely.

Set-top box compatibility

If you have a disability and feel you would benefit from Text to Speech but have a set-top box that isn’t compatible with this functionality, you can swap your set-top box for a compatible alternative at no charge. If you need help installing new equipment, a Verizon technician will assist you at no charge.

Descriptive Video Service (DVS) provides an audible narrative description of key visual elements to aid blind viewers.

How to enable DVS via the Fios set-top menu

When available from the broadcast provider, Fios TV customers can take advantage of this service through the Fios set-top box’s Secondary Audio Program (SAP). Here’s how to enable DVS via the Fios set-top menu:

1. Go to Settings
2. Then go to System
3. Next go to Accessibility
4. Go to DVS
5. Choose ON

Accessible emergency information

Fios TV makes emergency information available aurally via the Secondary Audio Program (SAP) whenever content providers include this information in their programming content.

You can activate SAP via the program menu by following these steps:

1. Go to Settings
2. Then go to Audio & Video
3. Next go to Audio
4. Activate Audio Selection